Original Post appeared in WWD November 14, 2011
By EVAN CLARK
Photo By Serge Bloch
Amped-up change has supercharged the consumer and is frying retailers’ brains.
People are angry.
And anxious, obsessed, hyper-informed, overwhelmed, demanding, confused, broke, underwater, overeducated, ill-prepared, exasperated by their leaders and disgusted with the economy.
Welcome to the psychology of now.
It ain’t pretty, but it is who we are at this moment (literally, because the mood could change in a split second). It’s the very human reaction to the one-two punch of [...]